Samsung surround sound Q67CT update

[userMeQOSe1DqN]

My samsung surround sound Q67CT update firmware to Q6CT, anyone can help please!

[3Fees]

What's the issue?

Cheers
3Fees

[Samsung_Moderator]

Hello @userMeQOSe1DqN! Thank you for reaching out! Could you go into more detail about the questions you have? 

[userMeQOSe1DqN]

Firmware update to Q6CT instead of Q67CT and sound like an ordinary speaker. I put to level 50, but still, the volume is low.

[Samsung_Moderator]

Does this occur across all sources? Also ,did you manually update the soundbar using a USB thumb drive? 

[userMeQOSe1DqN]

I used hardwire to update, firmware updated to Q6CT and every time I press the play/pause button it shows the Q67Ct

[Samsung_Moderator]

I would recommend attempting to update to the correct software using the USB method found here: https://www.samsung.com/us/support/answer/ANS00082755/