After the last update the screen stops updating and will go blank during updates. It takes several seconds after turning wrist for it to come back. IF you press button or tap screen it comes back. Basically, made the watch useless during the workout. I want to roll back update or get a fix from Samsung. I have also seem multiple other threads on reddit and other forums with same complaint.
Glad to see it's not just me. Sometimes the screen goes dark, other times the screen just freezes after 3 seconds or so. For me, tapping the screen will not get the timer and heart rate to unfreeze. The display will just update every 45 seconds or so. This is making the watch virtually useless for me during a workout.
I have this issue as well and tried the same fixes. Nothing works.
It is very frustrating having a watch to track your heart rate and performance during workouts not fulfilling this basic purpose. But after Samsung bricked all these sound bars with a software update, I should probably be happy the watch still works at all.
I'm experiencing the same issue with my Galaxy Watch 7 — the screen timer keeps freezing during my workout routines. The timer itself continues to count in the background, but the on-screen display stops updating. This only seems to have started after the latest update, which I believe was on April 15th.
I've already done a full reset and set the watch up as new, thinking it might have been bloated with apps or data, but the issue is still there. The only way I can get the timer to refresh is by pressing the bottom button or rotating my wrist — then after about 10 seconds, it freezes again
Fun fact, I have reached out to the help desk to report an error. I've submitted log files, created a video showing the freezing and they seem to be going around in circles saying that they need this or that to research the problem even though that I've already submitted it three or four times. They've also said that the technicians read all of these posts to see what problems people are experiencing. I haven't seen one response from them saying that it's a known issue and that they're working on a fix.
I am so cynical with Samsung that I would never bother contacting customer support. Thanks for sacrificing your time and nerves for all of our benefit.
This was their comment. I hope that it was pushed through. Thank you for submitting the error report. We apologize for the inconvenience this issue may have caused you. We have raised this issue to our Developers for further evaluation. We will get back to you as soon as an update becomes available.
