Unable to open settings, access to home button and exiting apps

[D19]

Hi all,

After updating my s23 to the latest IU7 software update today, I don't have access to the setting apps anymore, I can't access the quick pull down menu, and I don't have a home button anymore, only the back button. Which causes issues when I use certain apps as I can't exit or do anything except power off and restart the phone. 

I've restarted my phone several times, I did numerous soft reboots and I also wiped the cache partition and rebooted my phone, but the problems persist.

Did anyone encounter this issue, do you have any other recommendations to solve it? thank you!

[Mujibar]

Can you connect your phone to a computer and run Smart Switch for a backup? You may be looking at a factory reset.

[LCTapps]

is there any way you can provide screenshots or photos of what shows on the phone screen?

[D19 · Accepted solution]

Thank you for your replies! I was able to solve the issue by re-accessing the welcome page. It seems that the first time I installed the software it didn't register my response, and everytime I restarted the phone the welcome page would crash and not allow me to continue. I clicked the power button and it gave me the option, clicked agree and settings, home button, etc, all got restored

[Mujibar]

Glad it was a simple fix.

[vedda]

I can't change my screen time out